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Privacy policy and terms of use

1. Introduction

The general conditions of sale and delivery described below govern exclusively the contractual relations between any user of memoryteca.com website and the seller Palau 56 GIP SL, henceforth memoryteca.com, registered office in 56 Alcalde Palau Avenue #1-5, (43870) Amposta, Spain with ID number B43880699.

These general conditions of sale are applicable and replace any other general condition, except in case of previous cancellation explicit and written. Memoryteca.com can modify occasionally its terms and conditions, so that as a recommendation, they should be read any time www.memoryteca.com is being used and visited.  These changes are attributable from their publication on the Internet/ online selling and will not be applied to the contracts concluded previously or direct selling. Each purchase in the webpage is governed for the applicable general conditions in the date of the order. When you place an order, you will be deemed to have read and accepted our Terms and Conditions without any reservation. 

By accessing the portal, you undertake to respect the Terms and Conditions as well as the Conditions of Use contained herein.

2. Product Information

Regarding the information offered in memoryteca.com with reference to the essential characteristics of the items offered by means of descriptions coming from both the partner companies and the manufacturers. 

All this is done by means of technical data always respecting the current market standards.

3. Prices

The sale prices indicated in this portal are shown in euro. Prices include VAT (Value Added Tax) but do not include shipping costs. Shipping costs must be paid by the CUSTOMER-USER which will be added to the final price after you submit your order. 

We reserve the right to change prices at any time. However, we will apply prices shown on the Portal at the time your order is placed. 


4. Availability

Please take into account that orders will be shipped subjected to the limitations of available stock.
If any of the products you order is not in stock, we will send you an e-mail within 15 days (from the date you order) to communicate within that we can send the selected product. 

If any of the products you order is not available, memoryteca.com agrees to send the products available and meet the cost of shipping the rest of your purchase. We propose to send in place of the unavailable product an article of equivalent quality and price.  In the event of rejection we will proceed with the reimbursement.  Please, follow the indications in the “Returns and Refunds” section to return any product.  

5. Placing an order

memoryteca.com aims to provide an easy-to-use system, providing the customer the best efficiency when shopping over the Internet. These are the steps to be followed:
  • In our official site there is a section called Online Sales, by clicking on it you will access memoryteca.com.
  • There, you will find all the products on sale. You will then have access to the site with all the available online products.  
  • When you find the desired product, click on it for more detailed information such as technical details and/or PVP (retail price), by clicking on ADD TO SHOPPING CART, you will still be able to modify your shopping cart, add or remove items. You will be able to continue shopping by clicking on “continue shopping” or “submit order” to complete your purchase.
  • You will have to fill the purchase form with your user information in order to confirm your purchase.
  • You will immediately receive a confirmation e-mail with the number of your order and the item details.
  • The price of your order may vary depending on its weight (most of them are heavyweight products).
  • You will receive the original receipt with your order.   
  • To replace any order contact us in info@memoryteca.com.


6. Delivery Methods.

The order will be sent to the address indicated during the purchase.

With this delivery method you will receive your order in about 7-10 working days by means of a national or international carrier. However, this standard delivery time may vary depending on the purchased item and its availability. 

We suggest you to verify that everything meets your expectations and the characteristics of you order are the same as the indicated on the site. If you disagree with some of the characteristics of the articles delivered, indicate by hand in the delivery note, the anomalies that were found when you received the delivery.

We will only accept product returns in their original state, that is to say, in their original packaging, including their accessories and user instructions.

For this purpose and to avoid any delays in the shipment of your order, we ask you to please provide the following details when placing your order. However, if the order is determined by default over the company scales, you will be asked to provide us a copy of your ID card number when delivering the package at home as well as during the payment process that will have to be sent by fax or e-mail. 

We apologize for any inconvenience this process may cause, but this company applies these safety measures for fraud protection purposes as well as to protect our customers’ benefits and interests and to consolidate and strengthen our website users’ trust and confidence.

If either our insurance company or our safety department suspected any fraud or any irregularity, we reserve the right to cancel your order for security reasons.

7. Returns and refunds policy

If you are unhappy with your order, you have FOURTEEN (14) working days to return it back. Within this period of time, you will have to get your order back together with the delivery note and the return form correctly filled, informing about the reasons for return and the customer’s data. 

Shipping costs shall be borne by customer. 

Without prejudice to the applicable legal guarantees, we recommend you to inform about the return via phone to our customer service center 977704531 and via e-mail: info@memoryteca.com or by ordinary post to the following address: memoryteca.com, 56 Alcalde Palau Ave, # 1º-5ª(43870) Amposta, Spain, the very same day or the day after receiving your order. 

Please return your purchase by certified mail or with a transportation company insurance of the value of the product. This insurance will be necessary in case of spoliation or loss of the goods by the transportation company.  In any case, the possible expenses of the return are chargeable to the consumer.

The company will only accept those products sent with the original packing in new and complete condition.  Items that are returned incomplete, damaged, or soiled by the customer will not be taken back.

8. Refunding

In case of a refund, if the product is returned within SEVEN (7) days from the delivery of the product or the delivery note from the carrier, as it indicates the Law on retail commerce, memoryteca.com will refund by means of bank transfer the amount of this product if this is the payment method used by the customer. If you paid by credit card, the reimbursement will be done to the credit card of the buyer. 

9. Litigation and liability

These terms of use are governed by the Spanish Law, memoryteca.com, the user undertakes to appear before the Courts or Tribunals of Amposta, for any controversy which might result from any services rendered and which are the object of these Conditions of Use.

10. Comments and reviews.

All reviews written by users are controlled by our specialized team. If the opinions received violate the law or ethical or moral laws (abusive publicity, defamation, insults, and comments out of context...) memoryteca.com reserves de right of taking legal action and procedures.

11. Cookies

In accordance with the Royal/Decree-Law 13/2012 affecting in article 22.2 the Information Society Services and Electronic Commerce Act, this website uses web surfing cookies (a small file with a sort of characters that is downloaded to your browser software from a determined website server), both own and third-party, with the purpose of collecting and storing data of access and identification of its users, reproduction and forms uploading and/or complements of contents; advertizing; statistics; among others. Check our cookies policy.

© 2013-2014 Memoryteca
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All rights reserved.
Privacy notice - Conditions of use.

Memoryteca Smart Brains SL
c. Estel, 21 1º 1ª
43870 Amposta (Spain)
Tel. +34 977 70 60 27
WhatsApp +34 620 87 11 80

1 day
to create personalized instructions

4 shipping days

5 working days
to receive your purchase at home


LOW SHIPPING.
We offer the best rates that combine security, quality and price for all other shipments.


Warranty: if you get your order in a damaged or unexpected condition, let us know: info@memoryteca.com